Technical Support

At your disposal, there is an international field service staff, made of qualified technicians, with skills in all technologies. For a detailed technical analysis, it is possible to connect remotely your machine with our phone and remote support that can carry out a complete and effective diagnosis and in many cases can find a solution.

Thank to ACCURL worldwide service, we will support you wherever you are. Our worldwide service network consists of almost 15 subsidiaries and dealers that cover different areas and provide technical support, training, service intervention and spare parts.

We have technician and engineers allocated worldwide for quick responses when service is needed. Our close-meshed service network means that there is support near to you. In addition, telephone analysts can help solve problems over the phone. Press Brake and laser cutting machine service can also be carried out by virtual service over a high-speed internet connection, so a service person can view your machine function in real time to assist with troubleshooting efforts. The fast analysis of faults increases your machine availability.

Phone and remote support:

Quick and professional

a team of engineers, with skills on all technologies and their applications, is always ready to support you fast and accurately; thanks to remote connection all critical issues can be managed efficiently.

Worldwide

wherever you are one of our 15 service centers is available for you and will satisfy your needs. Your satisfaction is our target.

Service intervention

If it is necessary to replace a spare part of machine, very soon a service engineers will be at your plant to restart the production of your machine. Our purpose is to intervene directly and speedily for maximizing uptime and manufacturing efficiency.

Tech support escalation/Strong factory tech support

For extremely complex cases, Prima Power set up the "tech support escalation" that involves immediaely the most proper skilled team to get the best solution in the shortest possible time. Your satisfaction is our target.

Key Features:

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